Our Commitment to Your Privacy
Solace Counselling is committed to protecting the privacy and confidentiality of all clients. This Privacy Policy outlines how Kate Gates, RCC, collects, uses, and safeguards your personal information in accordance with the Personal Information Protection Act (PIPA) of British Columbia and the standards of the BC Association of Clinical Counsellors (BCACC).
Information We Collect
We may collect the following personal information:
- Name, contact information (phone number, email address)
- Emergency contact details
- Health and medical history relevant to counselling
- Session notes and records of counselling services provided
- Billing and payment information
How We Use Your Information
Your personal information is collected solely for the purpose of providing counselling services and is used to:
- Provide and coordinate your care
- Communicate with you regarding appointments and services
- Process payments and issue receipts for extended health benefits
- Meet legal and professional obligations
Confidentiality
All information shared within counselling sessions is strictly confidential. Information will not be disclosed to any third party without your written consent, except in the following circumstances required by law:
- Where there is a risk of imminent harm to yourself or others
- Where child abuse or neglect is suspected
- Where disclosure is ordered by a court of law
Storage and Security
Client records are stored securely and protected from unauthorized access. Electronic records are password-protected and encrypted. Physical records are kept in locked storage. Records are retained for a minimum of seven years following the last date of service, or as required by law.
Your Rights
You have the right to access your personal information held by Solace Counselling, request corrections to inaccurate information, and withdraw consent for the use of your information, subject to legal and ethical obligations. Requests can be made in writing to Kate Gates directly.
Website and Online Communications
This website does not automatically collect personal information. Any information submitted through the contact form is used only to respond to your inquiry. Online communications such as email are not fully secure; please be mindful of what personal information you share electronically.
Questions About This Policy?
Kate Gates, RCC — Solace Counselling
Phone: (604) 364-8445
Vancouver, BC | womanssolace.com